C_EmailAddress,C_FirstName,C_LastName,C_BusPhone,C_Company,C_Address1,C_Address2,C_City,C_Zip_Postal,C_State_Prov,C_Country,C_Number_of_Employees1,C_Email_Opt_In1,C_Estimated_Budget1,C_Industry1,C_Language1,C_Lead_Source___Most_Recent1,C_Mail_Opt_in1,C_Mobile_Opt_in1,C_Phone_Opt_in1,C_MobilePhone,C_Timeframe_to_Buy1,C_Response_Type1,C_Purchase_Role1,C_Contact_Me_Request1,ContactIDExt

Our system could not confirm your address to be valid and cannot find a recommended alternative. It is strongly recommended that you edit the address and try again. You may also continue with the address as you entered it if you are sure it is correct.

Image may differ from actual product

Show Less

HPE 5Y Tech Care Basic wCDMR Service

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

Get Started

Service Details

Chat with us

Features

Service Details

Select Services

Features

Features

Maximize your HPE 5Y Tech Care Basic wCDMR Service

Phone access to experts and Coverage Window

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.

Remote response nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.

Next business day on-site coverage: Next-business-day on-site response for covered hardware. Support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day.

For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.

Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.

The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.

General technical guidance

HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.

General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident.

When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.

For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.

Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.

Phone access to experts and Coverage Window -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat and Expert forum response +

General technical guidance +

HPE Proprietary Service Tool assistance +

Service Details

{"baseProduct":{"productID":"1013476052","productName":"HPE 5Y Tech Care Basic wCDMR Service"},"navigationList":["Services and Support","Technology Services","Hardware Software Combo Support Service","HPE 5Y Tech Care Basic wCDMR Service"],"cartDetail":{},"productInfo":[{"productInfo":{"quantity":"1","productID":"H47JHE","productName":"HPE 5 Year Tech Care Basic wCDMR MSA 2072 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H46XQE","productName":"HPE 5 Year Tech Care Basic wCDMR MSA 2070 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H37KNE","productName":"HPE 5Y Tech Care Basic wCDMR DX385 Gen11 GPU Service"}},{"productInfo":{"quantity":"1","productID":"H37HWE","productName":"HPE 5Y TC Bas wCDMR DX385 NVMe Gen11 SVC"}},{"productInfo":{"quantity":"1","productID":"H37GGE","productName":"HPE 5Y TC Bas wCDMR DX380 NVMe Gen11 SVC"}},{"productInfo":{"quantity":"1","productID":"H37CZE","productName":"HPE 5Y TC Bas wCDMR DX560 Gen11 HW SVC"}},{"productInfo":{"quantity":"1","productID":"H95C8E","productName":"HPE 5 Year Tech Care Basic wCDMR DX4120 Gen11 Service"}},{"productInfo":{"quantity":"1","productID":"H94Z4E","productName":"HPE 5 Year Tech Care Basic wCDMR DX380a Gen11 HW Service"}},{"productInfo":{"quantity":"1","productID":"H42RWE","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1670 Expanded Service"}},{"productInfo":{"quantity":"1","productID":"H42CHE","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1670/1870 WS IoT 2022 Service"}},{"productInfo":{"quantity":"1","productID":"H41YHE","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1570 WS IoT 2022 Service"}},{"productInfo":{"quantity":"1","productID":"H41VHE","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1470 WS IoT 2022 Service"}},{"productInfo":{"quantity":"1","productID":"H94H0E","productName":"HPE 5 Year Tech Care Basic wCDMR DX325 GEN11 Service"}},{"productInfo":{"quantity":"1","productID":"H94L5E","productName":"HPE 5Y TC Bas wCDMR DX320 Gen11 HW SVC"}},{"productInfo":{"quantity":"1","productID":"H94S7E","productName":"HPE 5Y TC Bas wCDMR DX380 Gen11 HW SVC"}},{"productInfo":{"quantity":"1","productID":"H94P2E","productName":"HPE 5Y TC Bas wCDMR DX360 Gen11 HW SVC"}},{"productInfo":{"quantity":"1","productID":"H51X5E","productName":"HPE 5 Year Tech Care Basic wCDMR HPE SN3600B 32Gb 24/24 Pwr Pk+ FC Switch Service"}},{"productInfo":{"quantity":"1","productID":"H32VQE","productName":"HPE 5 Year Tech Care Basic wCDMR Edgeline e920d Blade Svr Service"}},{"productInfo":{"quantity":"1","productID":"H32RTE","productName":"HPE 5 Year Tech Care Basic wCDMR Edgeline e920 Blade Svr Service"}},{"productInfo":{"quantity":"1","productID":"HZ0L4E","productName":"HPE 5 Year Tech Care Basic wCDMR SN2600B POD Upgrade 16G Kit Service"}},{"productInfo":{"quantity":"1","productID":"HZ0H3E","productName":"HPE 5 Year Tech Care Basic wCDMR SN2600B 12/12 PP+ SAN Switch Service"}},{"productInfo":{"quantity":"1","productID":"HY9B7E","productName":"HPE 5 Year Tech Care Basic wCDMR Brocade 32G/20 PP SAN Switch Model Synergy Service"}},{"productInfo":{"quantity":"1","productID":"HY8J2E","productName":"HPE 5 Year Tech Care Basic wCDMR SN6500B Power Pack+ Switch Service"}},{"productInfo":{"quantity":"1","productID":"HY8C7E","productName":"HPE 5 Year Tech Care Basic wCDMR SN3600B 32G 24/24 Power Pack+ Switch Service"}},{"productInfo":{"quantity":"1","productID":"HV6B0E","productName":"HPE 5 Year Tech Care Basic wCDMR DL560 Gen10 wOneView Service"}},{"productInfo":{"quantity":"1","productID":"HV5Y3E","productName":"HPE 5 Year Tech Care Basic wCDMR DL580 Gen10 with OneView Service"}},{"productInfo":{"quantity":"1","productID":"HV5J3E","productName":"HPE 5 Year Tech Care Basic wCDMR Performance File Controller Service"}},{"productInfo":{"quantity":"1","productID":"HU8X4E","productName":"HPE 5 Year Tech Care Basic wCDMR SN6650B 32Gb 128/96 PP+ Switch Service"}},{"productInfo":{"quantity":"1","productID":"HU8K4E","productName":"HPE 5 Year Tech Care Basic wCDMR SN6600B 32Gb 48/48 PP Switch Service"}},{"productInfo":{"quantity":"1","productID":"H28W6E","productName":"HPE 5 Year Tech Care Basic wCDMR MSA 1060 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H28R6E","productName":"HPE 5 Year Tech Care Basic wCDMR MSA 2062 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H28A6E","productName":"HPE 5 Year Tech Care Basic wCDMR MSA 2060 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H27P4E","productName":"HPE 5 Year Tech Care Basic wCDMR SimpliVity 325 G10 7.5TB BTO JP Server Service"}},{"productInfo":{"quantity":"1","productID":"H27H5E","productName":"HPE 5 Year Tech Care Basic wCDMR SimpliVity 325 G10 4.6TB BTO JP Server Service"}},{"productInfo":{"quantity":"1","productID":"H25V1E","productName":"HPE 5 Year Tech Care Basic with CDMR MSA 1050 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H25A6E","productName":"HPE 5 Year Tech Care Basic with CDMR MSA 2052 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H24V6E","productName":"HPE 5 Year Tech Care Basic with CDMR MSA 2050 Storage Service"}},{"productInfo":{"quantity":"1","productID":"H10M5E","productName":"HPE 5 Year Tech Care Basic wCDMR SE 1660 Exp WS IoT 2019 Stg Service"}},{"productInfo":{"quantity":"1","productID":"H10F6E","productName":"HPE 5 Year Tech Care Basic wCDMR SE 1660/1860 WS IoT 2019 Stg Service"}},{"productInfo":{"quantity":"1","productID":"H09Z7E","productName":"HPE 5 Year Tech Care Basic wCDMR SE 1560 WS IoT 2019 Stg Service"}},{"productInfo":{"quantity":"1","productID":"H09T8E","productName":"HPE 5 Year Tech Care Basic wCDMR SE 1460 WS IoT 2019 Stg Service"}},{"productInfo":{"quantity":"1","productID":"H02V2E","productName":"HPE 5 Year Tech Care Basic wCDMR SE1660 Expanded Service"}},{"productInfo":{"quantity":"1","productID":"H02Q4E","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1560 Service"}},{"productInfo":{"quantity":"1","productID":"H02A6E","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1460 Service"}},{"productInfo":{"quantity":"1","productID":"H01Q0E","productName":"HPE 5 Year Tech Care Basic wCDMR StoreEasy 1660/1860 Service"}}]}

How can we help

Get advice, answers, and solutions when you need them. For general questions, email us at hpestore.quote-request@hpe.com

Live Chat

Product Support

Email Us

How to Buy

Provided User Id doesn't have access to this country, Please try sign in to authorized country partner portal.

Partner doesn’t have any country associated. Please contact System administrator.

Your Email/Password combination is incorrect. Please try again.

We've identified you as an Partner Store customer accessing HPE Storefront. Please 'click here' to log in to the Partner Store.

We've identified you as an HPE storefront customer accessing the Partner Store. Please 'click here' to log in to the HPE storefront.

Login Error

Sign-in Error

HPE 5Y Tech Care Basic wCDMR Service

Maximize your HPE 5Y Tech Care Basic wCDMR Service

Phone access to experts and Coverage Window

Expert online chat and Expert forum response

General technical guidance

HPE Proprietary Service Tool assistance

HPE 5 Year Tech Care Basic wCDMR Brocade 32G/20 PP SAN Switch Model Synergy Service

HPE 5 Year Tech Care Basic wCDMR DL560 Gen10 wOneView Service

HPE 5 Year Tech Care Basic wCDMR DL580 Gen10 with OneView Service

HPE 5 Year Tech Care Basic wCDMR DX325 GEN11 Service

HPE 5 Year Tech Care Basic wCDMR DX380a Gen11 HW Service

HPE 5 Year Tech Care Basic wCDMR DX4120 Gen11 Service

HPE 5 Year Tech Care Basic wCDMR Edgeline e920 Blade Svr Service

HPE 5 Year Tech Care Basic wCDMR Edgeline e920d Blade Svr Service

HPE 5 Year Tech Care Basic wCDMR HPE SN3600B 32Gb 24/24 Pwr Pk+ FC Switch Service

HPE 5 Year Tech Care Basic wCDMR MSA 1060 Storage Service

Max 4 items can be added for comparison.

Provided User Id doesn't have access to this country, Please try sign in to authorized country partner portal.

Partner doesn’t have any country associated. Please contact System administrator.

Your Email/Password combination is incorrect. Please try again.

We've identified you as an Partner Store customer accessing HPE Storefront. Please 'click here' to log in to the Partner Store.

We've identified you as an HPE storefront customer accessing the Partner Store. Please 'click here' to log in to the HPE storefront.

Login Error

Sign-in Error

HPE 5Y Tech Care Basic wCDMR Service

Select an Authorized Reseller

Maximize your HPE 5Y Tech Care Basic wCDMR Service

Phone access to experts and Coverage Window

Expert online chat and Expert forum response

General technical guidance

HPE Proprietary Service Tool assistance

HPE 5 Year Tech Care Basic wCDMR Brocade 32G/20 PP SAN Switch Model Synergy Service

HPE 5 Year Tech Care Basic wCDMR DL560 Gen10 wOneView Service

HPE 5 Year Tech Care Basic wCDMR DL580 Gen10 with OneView Service

HPE 5 Year Tech Care Basic wCDMR DX325 GEN11 Service

HPE 5 Year Tech Care Basic wCDMR DX380a Gen11 HW Service

HPE 5 Year Tech Care Basic wCDMR DX4120 Gen11 Service

HPE 5 Year Tech Care Basic wCDMR Edgeline e920 Blade Svr Service

HPE 5 Year Tech Care Basic wCDMR Edgeline e920d Blade Svr Service

HPE 5 Year Tech Care Basic wCDMR HPE SN3600B 32Gb 24/24 Pwr Pk+ FC Switch Service

HPE 5 Year Tech Care Basic wCDMR MSA 1060 Storage Service

Find what you are looking for?

Need help locating the right product for your business?

Select country to get quote

Max 4 items can be added for comparison.